Terms of Service

These Terms of Service (the "Terms") are a legal agreement between you and blupdf ("blupdf", "we", "us" or "our"), the provider of the blupdf.com website and the blupdf application (together, the "Service"). Please read them carefully. They contain a binding arbitration clause and a class action waiver in section 16 that affect how disputes between you and blupdf are resolved.

1. Acceptance of these Terms

By creating an account, clicking "Continue with Google", uploading a document, purchasing credits, or otherwise accessing or using the Service, you agree to be bound by these Terms, by our Privacy Policy, our Refund Policy and our Cookie Policy, each of which is incorporated into these Terms by reference. If you do not agree, do not use the Service.

If you use the Service on behalf of a company, organization or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" refers to that entity as well as to you personally. Each person who uses the Service must have their own account; sharing sign-in credentials is not permitted.

We may update these Terms from time to time as described in section 19. The version that applies to you is the version in force at the time you use the Service.

2. Eligibility

You must be at least 18 years old to use the Service. By using the Service you represent that you are at least 18, that you have not previously been suspended or removed from the Service, and that you are not barred from receiving services under the laws of the United States or any other applicable jurisdiction, including under sanctions or export-control laws described in section 18. The Service is not directed at children, and we do not knowingly collect information from anyone under 18.

3. Your account

You sign in to the Service with a Google account. We receive your email address, name and profile picture from Google and use them to create your blupdf account. You are responsible for keeping your Google account secure, for all activity that occurs under your blupdf account, and for making sure the information associated with your account is accurate and current.

If you become aware of any unauthorized use of your account, or of any security incident that could affect the Service, notify us promptly at support@blupdf.com. We are not liable for any loss or damage arising from your failure to protect your credentials, but we will do our best to help you regain control of your account.

You may delete your account at any time from Settings. Deleting your account ends any active subscription at the end of its current billing period, forfeits any unused credits, and starts deletion of your documents as described in the Privacy Policy.

4. The Service

blupdf lets you upload PDF files and images, detect and edit the text they contain, retype text in the original or a matched font, run optical character recognition ("OCR") on scanned pages, apply AI-assisted tools such as document questions and find-and-replace, and export the results as a PDF. We describe the current feature set on our website and in our documentation.

Some features may be labeled "beta", "preview" or "early access". These features are provided so that you can try them before they are finished; they may change, be limited, or be removed, and they may not work as expected.

We are continually improving the Service and may add, change, suspend or discontinue any feature at any time. Where a change materially reduces the core functionality you have paid for during a current billing period, we will tell you and, where appropriate, offer a remedy as described in the Refund Policy.

We do not guarantee that the Service will be available at all times or without interruption. We perform maintenance, rely on third-party infrastructure, and are subject to events outside our control. We may impose technical limits on the Service — including limits on file size, page count, document count, concurrency and request rate — and may change those limits with reasonable notice.

5. Plans, credits and payments

Credits. The Service is metered in credits. Each action — parsing a page, running OCR on a page, rendering new text, exporting a page, using an AI feature, and so on — consumes the number of credits shown on our pricing page at the time you perform it. Credits are consumed when the action is performed or committed, not when a document is merely opened, and rejected uploads consume no credits. We may update the credit cost of actions for future usage with notice on the pricing page; changes do not apply retroactively to actions already performed.

Free credits. New accounts receive a one-time grant of welcome credits. Welcome credits have no cash value, may be limited in how they can be used, and may be withdrawn from accounts created in violation of these Terms (for example, multiple accounts created to farm welcome credits).

Subscriptions. Paid plans are monthly subscriptions that renew automatically at the end of each billing period until you cancel. Each paid invoice grants the plan's monthly credit allotment. Plan credits reset on each paid invoice: unused plan credits do not roll over to the next period and are not refunded. You can cancel from the Billing page at any time; cancellation takes effect at the end of the current billing period and you keep access until then.

Top-up packs. You may also buy one-time credit packs. Top-up credits do not expire while your account exists and are consumed after any available plan credits. Top-up credits are forfeited if you delete your account or if we terminate it for breach.

Nature of credits. Credits are a measure of prepaid usage of the Service. They are not money, deposits, stored value or property; they have no cash value; they cannot be transferred between accounts, sold, exchanged or redeemed for cash; and, except as expressly stated in the Refund Policy, they are non-refundable.

Payment processing. Payments are processed by Stripe. By providing a payment method you authorize us and Stripe to charge that method for the plan or pack you selected, plus applicable taxes, and for subscription renewals until you cancel. We do not receive or store your full card number. Stripe's own terms and privacy policy apply to its processing of your payment data.

Prices and taxes. Prices are shown in U.S. dollars and exclude taxes unless stated otherwise. You are responsible for any sales, use, value-added, goods-and-services or similar taxes that apply to your purchase, which we may collect where required. We may change prices for future billing periods; we will give you at least 14 days' notice before a price change takes effect on your subscription, and you may cancel before the change applies.

Failed payments. If a renewal payment fails, we may retry the charge, notify you, mark your plan as past due, and limit the Service to free-plan features until payment succeeds. If payment is not made within a reasonable period, we may cancel the subscription.

6. Refunds

All purchases are final, except in the limited circumstances described in our Refund Policy, which forms part of these Terms. In short: we refund or re-credit when the problem is on our side — a duplicate charge, credits that were never delivered, or a verified service failure that consumed credits without producing usable output — and we do not refund unused credits, partial periods, or purchases made by mistake.

7. Acceptable use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not, and must not allow anyone else to:

• use the Service to store, process or transmit content that is illegal, infringing, defamatory, harassing, hateful, sexually exploitative, or that violates the rights of others;
• upload malware or any file designed to disrupt, damage or gain unauthorized access to any system;
• probe, scan, attack or test the vulnerability of the Service or circumvent any security or authentication measure;
• access the Service by any automated means other than through interfaces we provide for that purpose, or scrape, harvest or bulk-download content from the Service;
• reverse engineer, decompile or attempt to extract the source code or models underlying the Service, except to the extent that applicable law expressly permits;
• resell, sublicense, rent or otherwise make the Service available to third parties, or use it to build a competing product;
• abuse credits, rate limits, welcome-credit grants, promotional offers or referral mechanisms, including by creating multiple accounts;
• share your account or use another person's account without permission; or
• use the Service in any way that violates applicable law or regulation.

Document integrity. You may not use blupdf to create, alter, fabricate, or reproduce any document with the intent to mislead, defraud, or misrepresent. This includes, without limitation, financial statements, bank statements, invoices, receipts, pay stubs, tax documents, identity documents (passports, driver's licenses, national ID cards), certificates, diplomas, transcripts, licenses, permits, medical records, court filings, government records, contracts, and any official or legal record. Editing a document you own or are authorized to modify, for a lawful purpose, is permitted. We may suspend or terminate accounts, remove content, and cooperate with law enforcement and other lawful requests where we reasonably believe this clause has been violated.

We may, but are not obliged to, review content and activity for compliance with this section. We may use automated systems to detect abuse. If we determine in good faith that you have violated this section, we may take any action we consider appropriate, including warning you, removing content, suspending or terminating your account, withholding credits and refunds, and reporting the matter to the authorities.

8. Your content

Ownership. You retain all rights in the documents, images, text and other materials you upload to or create with the Service ("Your Content"). Nothing in these Terms transfers ownership of Your Content to us.

License to us. So that we can provide the Service, you grant blupdf a limited, non-exclusive, worldwide, royalty-free license to host, store, copy, transmit, process, analyze, modify (for example by rendering your edits), display and export Your Content, solely to operate, secure and improve the Service for you and to comply with law. This license ends when Your Content is deleted from our systems, except that it continues for copies kept in backups for a limited period and for information we must retain by law.

No AI training on your documents. We do not use Your Content to train, retrain or fine-tune artificial-intelligence or machine-learning models, whether our own or anyone else's, and we contractually require the AI providers we use to process Your Content not to do so either. We may use aggregated, de-identified usage statistics — never the content of your documents — to understand how the Service is used.

Your responsibilities. You represent and warrant that you own or have obtained all rights, licenses, consents and permissions necessary to upload and process Your Content through the Service, that Your Content does not infringe or violate the rights of any third party, and that your use of Your Content complies with section 7 and with applicable law. You are solely responsible for Your Content and for the consequences of uploading, editing and distributing it.

Removal. We may remove or disable access to any of Your Content that we reasonably believe violates these Terms or applicable law, and we will notify you where the law allows and it is practicable to do so.

9. AI features

The Service uses automated, probabilistic systems — including OCR, font detection and matching, layout analysis, document question answering, and find-and-replace — to process your documents. These systems can make mistakes. OCR may misread characters, especially on low-quality scans; font matching produces the closest available match, not always the identical font; and AI answers may be incomplete, inaccurate or out of date.

You are responsible for reviewing the output of the Service before relying on it, sharing it or acting on it. The Service does not provide legal, financial, tax, medical, accounting or other professional advice, and no output of the Service should be treated as such. Where accuracy matters — contracts, filings, medical or financial records — verify the result against the original and consult a qualified professional.

AI processing of Your Content is performed by us and by the AI providers listed in our Privacy Policy, solely to carry out the action you requested. See section 8 regarding training and section 11 regarding third-party services.

10. Intellectual property

The Service — including its software, models, prompts, design, text, graphics, logos, trademarks, documentation and all related intellectual property — is owned by blupdf or its licensors and is protected by copyright, trademark and other laws. Except for the limited rights expressly granted in these Terms, we reserve all rights. You may not use the blupdf name, logo or trademarks without our prior written permission.

If you send us feedback, suggestions or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them for any purpose without obligation to you. We are under no obligation to keep feedback confidential.

Fonts used by the Service to render text are licensed to blupdf for that purpose. Exported PDFs may embed subsets of those fonts as permitted by their licenses. You may not extract fonts from the Service or from exported files for use outside the documents in which they are embedded.

11. Third-party services

The Service relies on third-party providers, including Google (for sign-in and for the Google Gemini AI models used for OCR and AI features), Stripe (payments), Vercel (hosting and content delivery) and Supabase (database, authentication and file storage). Your use of these providers' services through blupdf is subject to their respective terms and privacy policies, which we identify in our Privacy Policy. We do not control third-party services and are not responsible for their availability, accuracy or conduct, and we are not liable for any loss or damage caused by them, to the extent permitted by law.

The Service may contain links to third-party websites. We do not endorse and are not responsible for the content of those websites.

12. Suspension and termination

By you. You may stop using the Service at any time and may delete your account from Settings. Deletion is permanent; we cannot restore a deleted account or its documents.

By us. We may suspend or terminate your access to all or part of the Service, with or without notice, if we reasonably believe that you have breached these Terms; if your use creates legal, security or operational risk for us or others; if payment for a paid plan is not made; if required by law or by a governmental request; or if we discontinue the Service. We may also close free accounts that have been inactive for more than 12 months after giving you notice at the email address on your account.

Effect. When your account ends, your right to use the Service ends immediately; any active subscription is cancelled; unused credits are forfeited (unless the Refund Policy provides otherwise); and Your Content is deleted in accordance with the Privacy Policy. We recommend that you export any documents you need before deleting your account.

Survival. Sections 5 (as to amounts owed), 7, 8, 9, 10, 13, 14, 15, 16, 17 and 20 survive termination.

13. Disclaimer of warranties

THE SERVICE, INCLUDING ALL CONTENT, FEATURES, AI OUTPUT AND EXPORTED FILES, IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS, AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BLUPDF AND ITS LICENSORS AND PROVIDERS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, THAT OCR, FONT MATCHING OR AI OUTPUT WILL BE ACCURATE OR COMPLETE, OR THAT THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. Nothing in these Terms limits any statutory rights that you have as a consumer that cannot be limited by contract, including rights of consumers in the European Union and the United Kingdom.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL BLUPDF OR ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS OR PROVIDERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, DOCUMENTS OR USE, OR FOR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF BLUPDF AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS AND PROVIDERS FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO BLUPDF FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).

The exclusions and limitations in this section apply to the fullest extent permitted by law, and they reflect a reasonable allocation of risk given the price of the Service. They do not exclude or limit any liability that cannot be excluded or limited under applicable law, such as liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or, for consumers in the European Union or the United Kingdom, any non-waivable statutory rights.

15. Indemnification

You agree to defend, indemnify and hold harmless blupdf and its officers, directors, employees, contractors, agents, licensors and providers from and against any claims, liabilities, damages, losses, costs and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) Your Content; (b) your use of the Service; (c) your breach of these Terms, including section 7; or (d) your violation of any law or of the rights of any third party. We may assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of that matter.

16. Dispute resolution; binding arbitration; class action waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND BLUPDF TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT, AND IT LIMITS THE WAYS IN WHICH YOU CAN SEEK RELIEF.

Informal resolution first. Before starting arbitration or any other proceeding, you and blupdf agree to try to resolve any dispute informally. Send a written description of the dispute, your account email and the relief you seek to support@blupdf.com; we will send any notice to the email address on your account. The parties will then attempt in good faith to resolve the dispute within 30 days. If it is not resolved within that period, either party may proceed as described below.

Agreement to arbitrate. Except for the exceptions below, any dispute, claim or controversy arising out of or relating to these Terms or the Service, including its existence, validity, interpretation, performance, breach or termination, will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, as modified by these Terms. The Federal Arbitration Act governs the interpretation and enforcement of this section. The arbitrator, and not any court, has exclusive authority to resolve any dispute about the scope, applicability or enforceability of this agreement to arbitrate, except that a court may decide the enforceability of the class action waiver below.

Seat and procedure. The seat of the arbitration is Cheyenne, Wyoming, United States. Hearings may be conducted by video conference or telephone where the AAA rules allow, and you may elect to have the arbitration conducted entirely on written submissions for claims under USD $10,000. The arbitrator may award the same individual relief that a court could award, including injunctive or declaratory relief, but only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. Each party bears its own attorneys' fees and costs unless the AAA rules or applicable law provide otherwise. Payment of AAA filing, administration and arbitrator fees is governed by the AAA rules.

Class action and jury trial waiver. YOU AND BLUPDF AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding. YOU AND BLUPDF EACH WAIVE THE RIGHT TO A TRIAL BY JURY. If the class action waiver is found unenforceable as to a particular claim, that claim will be severed and proceed in court, and the remaining claims will proceed in arbitration.

Exceptions. Either party may bring an individual action in small claims court for disputes within that court's jurisdiction. Either party may seek injunctive or other equitable relief in court to protect its intellectual property rights or to stop unauthorized use of the Service. Nothing in this section prevents you from bringing a matter to the attention of a government agency.

Opt-out. You may opt out of this agreement to arbitrate within 30 days after first accepting these Terms by emailing support@blupdf.com from the email address on your account with the subject line "Arbitration opt-out" and a statement that you wish to opt out. If you opt out, neither party is bound by this section, and disputes will be resolved in the courts identified in section 17. Opting out does not affect any other provision of these Terms.

Severability. If any part of this section is found unenforceable, the remaining parts remain in effect, except as provided in the class action waiver above.

17. Governing law and venue

These Terms and any dispute arising out of or relating to them or the Service are governed by the Federal Arbitration Act, the laws of the State of Wyoming and applicable federal law of the United States, without regard to conflict-of-law principles that would require the application of the law of another jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

For any matter that is not subject to arbitration under section 16 — including if you have opted out or a claim has been severed — you and blupdf agree to the exclusive jurisdiction of the state and federal courts located in the State of Wyoming, and you consent to personal jurisdiction and venue in those courts and waive any objection based on inconvenient forum. If you are a consumer in a jurisdiction whose law grants you the right to bring proceedings in your own courts, nothing in this section takes that right away.

18. Export controls and sanctions

The Service may be subject to United States export-control and economic-sanctions laws. You represent that you are not located in, organized under the laws of, or ordinarily resident in a country or territory subject to comprehensive U.S. sanctions, that you are not on any U.S. government list of prohibited or restricted parties, and that you will not use the Service in violation of any export-control or sanctions law. You will not export, re-export or transfer any part of the Service, or any output of it, in violation of those laws.

19. Changes to these Terms

We may modify these Terms from time to time. If a change is material, we will give you at least 14 days' notice before it takes effect by emailing the address on your account, by showing a notice in the Service, or both. Changes required by law, or changes that do not reduce your rights, may take effect immediately. The "Last updated" date at the top of this page shows when the Terms were last revised. Your continued use of the Service after a change takes effect means that you accept the changed Terms; if you do not accept them, you must stop using the Service and may delete your account.

20. General terms

Entire agreement. These Terms, together with the Privacy Policy, the Refund Policy, the Cookie Policy and any plan-specific terms presented at checkout, constitute the entire agreement between you and blupdf regarding the Service and supersede all prior agreements and understandings, whether written or oral.

Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

No waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. Any waiver must be in writing and signed by us.

Assignment. You may not assign or transfer these Terms or your account without our prior written consent, and any attempt to do so is void. We may assign these Terms, in whole or in part, without restriction, including to an affiliate or in connection with a merger, acquisition, reorganization or sale of assets.

Notices. We may give you notice by email to the address on your account, by posting in the Service, or by posting on our website. You may give us notice by email to support@blupdf.com. Notices are deemed received when sent by email, or when posted.

Force majeure. We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, labor disputes, governmental action, pandemics, failures of the internet or of third-party providers, and power or telecommunications outages.

No third-party beneficiaries. Except as expressly provided for our officers, directors, employees, contractors, agents, licensors and providers in sections 14 and 15, these Terms do not confer any rights on any third party.

Relationship. Nothing in these Terms creates a partnership, joint venture, agency, franchise or employment relationship between you and blupdf.

Interpretation. Headings are for convenience only and do not affect interpretation. The words "including" and "include" mean "including without limitation". No rule of strict construction applies against the drafter.

Electronic communications. You consent to receive communications from us electronically, and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

21. Contact

Questions about these Terms, notices under section 16, arbitration opt-outs and all other legal correspondence should be sent to support@blupdf.com. We aim to respond to every message within a few business days.